2008-05-13

Grohe Dump Valve

A few years ago I installed a new bathroom, and replaced the WC cistern with a concealed one. Not long after it was installed it started leaking water into the pan. It definitely wasn’t the overflow, and it was not too bad, so I left it to leak. It kept getting worse.

Now I remember some years ago hearing a debate about cisterns in this country and new EU regulations to free up the market. It used to be the case that a cistern had to have a siphonic valve to be legal in the UK. These are leak-proof by design. As soon as the cistern is empty, the siphon is lost and the water is trapped until the flush is operated again. The EU wanted the UK to drop the requirement for a siphonic flush because we were the only country in the world that manufactured them. Our rules were preventing import of cisterns from other EU countries, forming a trade barrier. Our bathroom manufacturers at the time claimed that other types of valve were not leak-proof, and therefore relaxing the regulation would cause a flood of wasted water to leak down our toilet pans. The EU won – and at the time I thought they were right this was just protectionism masquerading as environmental concern. However, I have now been proved wrong. Non-siphonic cistern valves can and will leak, and when they do they are a pain to put right.

Eventually my cistern was leaking so badly that I had to do something about it. First of all I descaled it – we have extremely hard water and there was lots of lime scale in the cistern. That helped a bit, but after a few months it was leaking more than ever, and keeping us awake with its trickling noise. I took out the guts of the valve and took it to the local plumbers’ merchant to see if he could advise. “That’s a Grohe dump valve” he said; “if I could get hold of them I’d make a fortune.” Apparently these things are notorious, particularly in hard water areas. So over to Google to find out something about the Grohe dump valve and how you service them. I came across an interesting piece at How to mend it .com where someone had noticed a water bubble forming under the skin of the silicon washer. They said if you prick it with a pin you can remove the bubble, and allow the valve to seat properly. On inspection I found exactly such a bubble in both the washers in my valve. I pricked them with a pin, a tiny amount of water squirted out, and I was back in business. The thing now seals like new. Considering I had been contemplating replacing the cistern at a cost of at least £50, I think I’ve got off lightly. I wonder how long its’ going to last.

Update - see the epilogue

5 comments:

Anonymous said...

The simple answer to how long its going to last is not long...i did the same thing about a month ago, and its leaking again! i think the only long term solution is to get a new dump valve!

Anonymous said...

If you call their UK customer service they will send you another. Mine's gone too, but the annoying bit is that the cistern is sealed in by the top of my bathroom unit so I'm going to have to wreck my bathroom before I can get at it!

Very bad form Grohe. Let's hope their marketing dept can use Google and see this bad press.

Anonymous said...

It seems that the Grohe answer to all these problems is "get a new valve" At around £45 this is not a a great option after only 3 years fitted and the customer service could not be more abrupt. Poor show when we chose Grohe to prevent future issues.

Sure you can access cistern through flush plate though. The instructions for adjustment or fitting seem to be non-existent however except in pictorial form which impossible to follow

Anonymous said...

I have similar problem with my shower head which cost around £170 started to leak soon after installation,because my builder who installed it went out of business i do not have a receipt(they would not even look at it to see what's wrong with it) although it's still on guarantee their solution is to buy a new one.If I have to buy new one it will not be from Grohe EVER!
Really poor customer service.

Anonymous said...

Same problem for me - just bought 2 x rubber seals from toiletspares.co.uk for £8 - hope it does the trick.....